Case Management

It tracks issues/help requests reported by customers through the resolution process.

Customer Support Portal

It provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.

Knowledge Base

It concerns information repository that provides a means for information to be collected, organized, shared, searched and utilized. It allows customers to get answers to common questions.

Call Centre Features

Allows customer support professionals’ access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.

Support Analytics

It enables analysis of customer support activities to optimize customer support professionals, processes and tools.